Integrity is the one personality trait that people in this business must possess in order to be successful. Integrity is defined as “the quality of being honest and having strong moral principles; moral uprightness.” What could possibly be more important in a co-worker that that?
There are many highly qualified candidates available in almost any field today and finding the required skill set for any position is not usually very challenging. Regardless of someone’s idiosyncrasies and unique personality it means very little if we can not trust them to do the right thing.
When you interview someone do you present an ethical “dilemma” question as part of the process? If not, you should. Even though these types of questions may bit a bit uncomfortable for you to ask, you owe it to yourself, your co-workers and certainly to your clients to ensure that the person they are dealing with has their best interests at heart and is not only there for the paycheck.
There are many different questions you can ask to help you better understand the moral fiber of the person you are interviewing. The questions can be quite simple such as “Would you ever lie for me?” or “Tell me about a time that you were challenged ethically.” You’d be surprised how much you can learn about a person using these types of inquiries.
Remember, it’s not what they say; it’s how they say it. Pay close attention to their eye movement, body language and tone when they are speaking. This is your best chance to decide if the person in front of you is someone worthy of your trust. You can train almost anyone if they are willing to learn but you can never change their character.